BEINSHAPE always sends it directly from the factory to the delivery address you specified. As a result, we do not need a storage and distribution warehouse and we can usually offer you 30-75% lower prices and offer FREE SHIPPING with track & trace. The expected shipping time depends on country and location but is on average 10-20 business days. You can track the package with the tracking information, which also indicates the current shipping time from the carrier.
The buyer is responsible for the correct delivery address when making a purchase. If the shipment goes wrong due to a fault made by the buyer, BEINSHAPE is not responsible for (partial) loss of the order. If we need additional details to send the package, we will approach the buyer for this. This can lead to a delay of the shipment.
BEINSHAPE will make every effort to deliver the order within the expected delivery period to the delivery address. If there is a delay in shipping, the buyer will be informed as soon as possible after placing the order. In that case the buyer has the right to terminate the contract without any costs. BEINSHAPE carries the risk of loss or damage of the shipment until the package has been delivered, unless otherwise agreed.
When the buyer receives a product that he has not ordered, he should inform BEINSHAPE of this as soon as possible (within 24 hours of receipt of the order) by e-mail. The buyer will arrange for the return of the product after consultation and will be reimbursed for the costs.
The buyer can send the product back 14 days after delivery without a special reason. He will be refunded the purchase amount. The return costs are not reimbursed.
If the buyer receives a damaged or incomplete product, he should contact the BEINSHAPE customer service as soon as possible. This can be done via firstname.lastname@example.org or in response to the information that the customer has already received from us. We will then decide how the matter will be dealt with. In most cases you will receive a new product immediately, but you may also need to return the watch first. If the customer returns the product without first contacting, he can not reclaim the costs incurred at BEINSHAPE.
If the order has been lost during transport or if the buyer claims not to have received the order (even if this appears from the tracking information), an investigation procedure will start at the carrier. In order to keep customer satisfaction high, BEINSHAPE will provide a suitable solution for the customer as quickly as possible. Usually we first wait for this investigation procedure and then a new product will be sent or the purchase price will be refunded. Both the customer and BEINSHAPE must fully cooperate with the carrier.
If a shipment has not yet been delivered to the buyer’s delivery address within 28 days of the shipping date, he is required to contact BEINSHAPE via e-mail within 28 days (ie no later than 6 weeks after the date of dispatch).